Our Privacy Policy

Effective 2 September 2026

Four Peaks Pastoral respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website and when you contact us.

Information we collect

We may collect:

your name and organisation
your phone number and email address
your property or project location
the services you are interested in
details you provide about your project
your preferred contact method
information contained in emails, phone calls or other correspondence

Please do not submit sensitive personal information through the enquiry form unless it is necessary for your request.

When you visit the website, Squarespace and our analytics providers may also collect technical information such as your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit.

How we collect information

We collect information directly from you when you:

submit an enquiry form
contact us by phone or email
ask for a quote or information about our services
otherwise communicate or do business with us

Technical information may be collected automatically through cookies, server logs and analytics tools.

How we use information

We use personal information to:

respond to enquiries
assess, quote and plan proposed work
provide our services and communicate about projects
maintain business and administrative records
improve the website and understand how visitors use it
prevent misuse, fraud or security problems
meet our legal and regulatory obligations

We do not sell personal information.

Cookies and analytics

This website uses cookies and similar technologies needed to operate the site and measure website traffic. These technologies may record information about your browser, device and use of the website.

Where available, you can use the website’s cookie settings to accept or reject non-essential cookies. You can also restrict cookies through your browser settings, although this may affect how parts of the website work.

When we disclose information

We may disclose personal information to:

staff and contractors who need it to respond to your enquiry or provide services
Squarespace, which hosts and operates the website
email, data storage and analytics providers
professional advisers such as accountants, insurers or legal advisers
government agencies or regulators when required or authorised by law

We only disclose information for a legitimate business purpose or where the law permits or requires it.

Storage and overseas processing

We store information using our website, email and business systems. We take reasonable steps to protect it from loss, misuse, interference and unauthorised access.

Some providers, including Squarespace, may store or process information outside Australia, including in the United States and other countries where their service providers operate. Privacy laws in those countries may differ from Australian law.

We retain personal information only for as long as we need it for the purpose for which it was collected, or as required for legal, insurance or business records. We then delete or de-identify it where practical.

Access and correction

You may ask to access the personal information we hold about you or request a correction if it is inaccurate, incomplete or out of date.

Privacy concerns and complaints

If you believe we have mishandled your personal information, contact us with details of your concern. We will review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

External websites

Our website may link to websites operated by other organisations. We are not responsible for their privacy practices, and you should review their privacy policies separately.

Changes to this policy

We may update this policy when our website, service providers or information-handling practices change. The current version and effective date will appear on this page.